Digital banking transformation
Financial Services

Digital Transformation at Pan-African Bank

Comprehensive digital strategy enabling 200% growth in mobile banking adoption across 8 countries over 18 months.

200%

Growth

8

Countries

18mo

Timeline

Telecom CX transformation
Telecommunications

CX Revolution for Leading Telecom

End-to-end customer experience redesign resulting in industry-leading NPS scores and dramatically reduced churn.

+45

NPS Score

32%

Churn ↓

12mo

Timeline

Manufacturing operations
Manufacturing

Operational Excellence in Manufacturing

Lean operations transformation driving significant cost reduction and quality improvement across all production lines.

28%

Cost ↓

95%

Quality

9mo

Timeline

FMCG market expansion
FMCG

West Africa Market Expansion Strategy

Market entry strategy for a leading FMCG company expanding from Ghana into Nigeria, Ivory Coast, and Senegal.

3

New Markets

45%

Revenue ↑

24mo

Timeline

Leadership transformation
Financial Services

Leadership Academy for Insurance Group

Design and delivery of a comprehensive leadership development programme for 120 senior and middle managers.

120

Leaders

89%

Satisfaction

6mo

Timeline

Public sector reform
Public Sector

Government Service Delivery Reform

Citizen-centric service redesign for a government ministry, reducing processing times and improving satisfaction scores.

60%

Faster

+38

Satisfaction

15mo

Timeline

What Our Clients Say

"

"Ascent's team brought a level of professionalism and strategic depth that we hadn't experienced with other advisory firms. Their recommendations were practical, actionable, and delivered measurable results within the first quarter."

Isaac Nkrumah

Group CEO, AfriBank Holdings

"

"The leadership programme transformed how our executives think about and lead change. We've seen a marked improvement in cross-functional collaboration and strategic execution since working with Ascent."

Fatima Al-Hassan

Director HR, TeleCom Ghana Ltd

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